Trading Standards: Cash & Complaints

Adrian Goldberg asks why Trading Standards is receiving money from a loans company whose customers complain that they have had payments taken from their bank accounts without permission.5 live Investigates has heard from consumers who say they have had their accounts debited by loans broker SGE Loans, even after refusing a loan deal, and who have since spent months demanding a refund.This programme has also discovered that West Yorkshire Trading Standards, under whose authority the Leeds-based company comes, receives money from SGE Loans in exchange for providing advice to the business.It also admits it has investigated a number of similar complaints about the company and that some consumers believe they have been misled.But West Yorkshire Trading Standards says that taking payment for services from a company does not affect its ability to deal with complaints impartially.The loans broker denies that it has debited money from customer accounts without authorisation and insists that all complaints are resolved within 28 days.Plus, the landlady of a Portsmouth pub, Karen Murphy, speaks exclusively to 5 live Investigates ahead of Tuesday's ruling by the European Court of Justice on whether the EU single market means she should be able to use any European satellite service to screen Premier League football. Sky and ESPN have the broadcast rights to Premier League football in the UK. And we hear from the chief executive of Wolverhampton Wanderers, Jez Moxey, who complains that the screening of 3pm matches by local pubs is hitting Wolves' match ticket sales.If you have a story for the 5 live Investigates team, email [email protected].