Who watches the watchdogs?

As the Office of Fair Trading takes steps to close down a loan broker - seven years after the BBC started getting complaints about the company - Adrian Goldberg asks whether the watchdogs are doing enough to protect consumers. The BBC has received more than 1,000 complaints about Yes Loans Ltd of Cwmbran, south Wales, since 2004. The OFT will not say why it is now "minded to revoke" its licence. An independent OFT adjudicator will make the final decision, which is subject to appeal. The company says it is committed to responding to the OFT's concerns and that the vast majority of its customers are happy with its service. Plus, a new report says football clubs could be open to fraud and mis-management; Adrian hears more debate on public and private cord blood banks; and why a second-class stamp could sometimes be your first-class option. If you have a story you would like the 5 live Investigates to look at, or if you would like to comment on your experience with loan companies, email [email protected]