How to Think Big and Leverage Expectations to Create Action with Robin Lindberg

Robin Lindberg has been in 9-1-1 for eighteen years and has worked for three separate agencies as a dispatcher and trainer.  At one point she worked at Woodland Park Police Department, Teller County Sheriff’s Office, and Cripple Creek Police Department at one time!  She’s taken APCO’s Certified Training Officer and NENA’s Supervisor classes.  Prior to 9-1-1 Robin worked as a lead at Sea World San Diego and has been the star in several theatrical performances to include playing a deceased male.  This former theatre buff shares her experiences and gives tips on transitioning between agencies. Robin discusses how she:Leverages technology to her advantage and improve efficiencyWays she practices patience and understandingFinds similarities in processes and protocols between agenciesHas handled challenging calls and incidents as a dispatcherHad an ambulance crew taken into law enforcement custodyProcesses difficult callsRobin recommends and referencesThe benefits of debriefingTips for being a good caller and witness Cross stitching for stress reductionThe Outlander SeriesThe play, Arsenic and Old Lace which was also made into a movie