Reshaping the Way we Perceive, Communicate, and Learn with Joscelyn Niski

Joscelyn Niski has been in 9-1-1 for ten years.  She worked as an emergency response technician, public safety dispatcher, and is now an IAED certified quality assurance analyst. Prior to her emergency communications career, Joscelyn worked a variety of jobs to include providing customer service at a call center.  Her initial assumptions of what it would be like working at a 9-1-1 center were very different than what she or her first responder family expected. In this episode, hear about:How perceptions of 9-1-1 can be reshaped.The importance of demonstrating confidence in our decisions and learning from mistakes as a team.The significance of evaluating and changing our communication styles.Ways she uses energizers during training.Joscelyn references:Communication Feedback:  Know Thyself through Employer’s Council. Helps understand other people’s learning and communication styles. Her hobby of photography.  You can see some of her photos on her Facebook page, Joscelyn Brice Photography. Modern Cross Stitching, as an alternative hobby and way to reduce stress. The Man Called Ove by Fredrick Backman.