The Challenges of Chatbots in Banking - With Sasha Caskey, CTO at Kasisto

This week we're joined by Sasha Caskey, the CTO of Kasisto. Kasisto is the highest-rated conversational interface vendor in our AI in Banking Vendor Scorecard and Capability Map report. Caskey discusses the future of where conversational interfaces fit into banking, including the automation of repetitive tasks. She also talks about the challenges of personal assistance, and how the real revolution in terms of market share may not come from established banks, but entirely digital banks and entirely digital currencies.