Mon Apr-3-2023: ConnectWise, Kaseya & Backbox insights, HaloPSA's AI customer service pitfall

Two things to know today ConnectWise, Kaseya, and Backbox reports highlight the importance of cybersecurity and automation for MSPs in 2023 [https://www.businessof.tech/2023/04/03/connectwise-kaseya-and-backbox-reports-highlight-the-importance-of-cybersecurity-and-automation-for-msps-in-2023/] AND The potential pitfalls of AI-powered customer service highlighted by new integration [https://www.businessof.tech/2023/04/03/the-potential-pitfalls-of-ai-powered-customer-service-highlighted-by-new-integration/]   Advertiser:  https://oit.co/mspradio/     Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/   Support the show on Patreon:  https://patreon.com/mspradio/   Want our stuff?  Cool Merch?  Wear "Why Do We Care?" - Visit https://mspradio.myspreadshop.com [https://mspradio.myspreadshop.com/]   Follow us on: Facebook: https://www.facebook.com/mspradionews/ Twitter: https://twitter.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ LinkedIn: https://www.linkedin.com/company/28908079/