Boosting CSM Efficiency Through Centralized Data Management

CSM Practice - The Customer Success Podcast - Een podcast door Irit Eizips & CSM Practice - Vrijdagen

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Centralizing customer data drastically improves CSM efficiency and trust in data. Matt Kaplon, Director of Customer Success at Indeed, shares practical strategies for reducing time spent on data retrieval, enhancing customer interactions, and driving better business outcomes. Click here to watch the interview on YouTube! π‡πˆπ†π‡π‹πˆπ†π‡π“π’ - Implementing a unified data platform to reduce time spent searching for information. - Ensuring consistent data calculation methodologies to enhance trust a...

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