Elevating Net Retention Rate with Capability Adoption Scores

CSM Practice - The Customer Success Podcast - Een podcast door Irit Eizips & CSM Practice - Vrijdagen

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How can telemetry data and capability adoption scores drive higher net retention? Join Irit Eizips in an engaging conversation with Akash Singh, the head of customer success for Asia-Pacific and Japan at Software AG. Discover how Akash has transformed customer success through innovative strategies like capability adoption scores and telemetry data to elevate net retention rates. π‡πˆπ†π‡π‹πˆπ†π‡π“π’ - Implementing capability adoption scores to drive product adoption and reduce churn. - Leveraging t...

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