Four Key CSM Role Profiles you want to hire for!

CSM Practice - The Customer Success Podcast - Een podcast door Irit Eizips & CSM Practice - Vrijdagen

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In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the ๐Œ๐ฎ๐ฅ๐ญ๐ข-๐Ÿ๐š๐œ๐ž๐ญ๐ž๐ ๐‚๐’๐Œ model, which outlines essential skills that CSMs should possess, such as: solid customer-facing experienceProactivenesseffective communication skillsempathyand the desire to make customers successful. Additionally, he identifies four CSM profiles based on experience and characteristics required for his team: The "๐๐ซ๐จ๐ฃ๐ž๐œ๐ญ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ," T...

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