Scaling CS: Boost Your Net Retention Rate from 100% to 120%

CSM Practice - The Customer Success Podcast - Een podcast door Irit Eizips & CSM Practice - Vrijdagen

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How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving into real-life strategies and cultural shifts that make a tangible difference. Click here to watch the episode on YouTube! π‡πˆπ†π‡π‹πˆπ†π‡π“π’ - Johan shares firsthand how his strategic interventions skyrocketed retention rates in a competitive tech environme...

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