Audrey William - Ecosystm - BCP For Contact Centers in the COVID-19 Era

Audrey William is a Principal Advisor at Ecosystm, based in Sydney, Australia. Before Ecosystem Audrey spent over 18 years at Frost and Sullivan so she is well known as an experienced and insightful industry analyst A few days ago Audrey published a blog on LinkedIn focused on BCP for contact centres. In the podcast she talks about the article and gives advice on BCP. www.linkedin.com/in/audrey-william-3a4a04/ www.ecosystm360.com/