BONUS! What Is Happening With BPO Mega-Consolidation?

Peter's recent article: https://ryanadvisory.com/5-impacts-of-cx-bpo-mega-consolidation/   Peter Ryan leads a discussion on the recent wave of M&A activity in the BPO industry. What does it mean for CX innovation and diversity in the industry? This emergency CX Files features these speakers joining Peter from his base in Montreal, QC, Canada:   Anne Bibb Founder and CEO, Remote Evolution Dallas, TX, USA https://remoteevolution.com/ https://www.linkedin.com/in/annebibb/   Lian Rowlands Owner, Tayma Solutions  Swindon, UK https://www.linkedin.com/in/lian-rowlands-a26119/ https://www.meetami.ai/   Rod Jones Founder, Rod Jones Contact Centre Consulting Johannesburg, South Africa https://rodjones.co.za/ https://www.linkedin.com/in/rodjonessouthafrica/