Claas van Delden - yoummday - Will Gig CX Replace The Multilingual Hub?

Claas van Delden  is the Chief Growth Officer at yoummday. He is based in Munich, Germany. Yoummday is a proprietary technology platform for managing remote workforces - what we have summarized on this podcast in the past as 'Gig CX'. Yoummday has a diverse global talent pool of 15,000+ sales and customer care freelancers available. Mark Hillary called Claas to talk about the issues around providing support to customers in multiple languages and whether the platform-based appproach is replacing the more traditional multilingual hubs used by BPO companies... Claas talks about this specific question and outlines how Gig CX really works in this interview. https://www.linkedin.com/in/claas-van-delden-b7b3b2/ https://www.yoummday.com/en CX Report 2025: https://business.yoummday.com/en/yoummday-cx-report-2025