Jim Farnsworth - SYKES

Jim Farnsworth is a legend in the world of CX. Based in Denver, he is EVP and GM at SYKES, heading up their SykesHOME virtual contact centre solution. Jim has been a senior executive at several of the most important global CX specialists and he even built in own company in this business - and sold it. In this interview we focused on contact centres with agents working from home. https://www.linkedin.com/in/jifarnsworth/ https://www.sykes.com/