Rod Jones - The 5 Common CX Operational Challenges

Rod Jones is a contact centre legend. Based in Johannesburg, South Africa, he has consulted and advised on contact centres for over 40 years. Contact Centre Helper magazine once called him the most trusted contact centre advisor *globally*. Rod recently mentioned to me that there are a few problems that come up in almost every engagement he works on so I called to ask him about these common issues. http://rodjones.co.za www.linkedin.com/in/rodjonessouthafrica