CXChronicles Podcast Episode 74 CXWeekly Update on 2020 Goals for Improving Your CX!

Now that the dust has begun to settle let's take some time to lay out some clear, defined goals around how you want to improve your company's CX in 2020. Let's start with some of the basic goals that you should begin working on with your team this year. Remember goal setting and strategy planning should be fun, don't look at it like its a chore but rather something that you need to do if you want to actually have a plan for success. Each year (and each quarter) tends to have its o...