023 — Luke Harris (VP, Customer Success): “There is direct correlation between the most successful organizations and those that invest in education for their teams”

Luke is a global Customer Success leader and current VP Customer Success at Gearset. Luke started his career as a Salesforce Admin and has become obsessed with providing amazing experiences for customers through education, strategy, and technology. He has held roles with major SaaS companies and has played a pivotal role in scaling start-up businesses and guiding strategy post-acquisition. In this episode Jack and Luke discuss what customer success teams need to be successful, and in turn ma...