055 — Valerio Chang: Lessons from building the most trusted customer support team!

Valerio Chang from Gearset chats to Jack about the evolving landscape of customer support in SaaS companies. Valerio offers a behind-the-scenes look at how Gearset has built a world-class support team, leaning into the importance of truly understanding customer needs and using documentation to elevate user experiences. Valerio delves into the unique challenges of supporting customers in the Salesforce ecosystem, and how the nature of Salesforce DevOps conversations has matured over time. Val...