#34 - Transforming Hospitality With Technology | Ben Lipschitz

Ben Lipschitz, co-founder of FoodByUs, Australia’s largest online wholesale food marketplace, shares his journey scaling businesses into a two-sided marketplace. This episode is full of golden nuggets that will teach you how to innovate, adapt, evolve, and scale for growth – whether you’re in a hospitality industry or another industry. Book Rivyl in for a free 30-minute call, here: http://l.rivyl.com/JUPbkj (00:00) Introduction (03:01) Early Entrepreneurship (06:16) Pivotal Business Concepts (12:01) Overcoming Industry Challenges (18:01) Building Client Trust (23:31) Technology Adaptation (28:46) Problem-Solving Processes (35:01) Customer-Centric Approaches (40:14) Field Research Importance (45:22) Creative Business Practices (50:01) Effective Leadership Traits (55:01) Lessons in Scaling Business (01:00:01) Navigating Product Evolution (01:05:01) Role of Feedback Loops (01:10:01) Digital Unification Strategies (01:12:51) Addressing Client Hesitation (01:15:11) Insights from Biographies (01:17:46) Learning from Industry Leaders