Effective feedback in General Practice & PCNs

We respond to a viewer question asking how to improve the Friends & Family Feedback process at their practice.We discuss approaching feedback with the right mindset and the different types, tools, and ways to collect and use feedback in General Practice and Primary Care Networks to improve quality of care, patient experience and staff moral.00:00 Introduction02:16 Mindset & feedback04:47 Types of feedback12:15 Why engage with feedback20:20 Sources of feedback & collection tools39:...