Amazon Sold a Used Diaper. It Tanked a Mom-and-Pop Business

Paul and Rachelle Baron, creators of a best-selling washable swim diaper, faced a devastating setback when a customer received a used diaper, leading to a damaging one-star review on Amazon. This incident highlights a significant issue on Amazon where returned items are resold as new without a thorough inspection. The negative review, which gained traction and visibility, caused their sales to plummet, leaving the Barons $600,000 in debt. Despite their efforts and communication with Amazon, the review remains unremoved, illustrating the challenges small sellers face on the platform, particularly when handling returns and customer feedback.   Full News: https://amazonseller.school/amazon-sold-a-used-diaper-it-tanked-a-mom-and-pop-business/