How Digital Platforms are Transforming Trust and Governance

Episode #385. Platform businesses are all around us, but not every technology platform is a platform business. What makes a company a platform business, and how is this business model changing the landscape for trust and governance? What does sound platform governance look like? Arun Sundararajan, a professor at New York University Stern School of Business, helps answer those questions and explains why platforms are not like democracies but rather like benevolent dictatorships.