Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta

Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the "service-profit cycle of success" and why you shouldn't just focus on employee happiness. Enjoyed this? Listen to more episodes with Robyn here. This episode is brought to you with support from Hireology.Check out our free masterclass with Hireology’s CEO, Adam Robinson: How To Hire Great People, Faster.A few more resources: If you're new to Hospitality Daily, start here. You can send m...