79: No, “Empathy” won’t solve all your design problems

Jake and Jonathan - Een podcast door Jake Knapp & Jonathan Courtney

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Tim & Amr are filling in for Jake & Jonathan this week---which means you'll actually get to listen to an episode related to the product world (*shots fired!*). They talk about how you *shouldn't* aim for empathy in design. And how books don't work. Show notes: https://productbreakfastclub.simplecast.com

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