How to Manage and Maximise Impact and when to use SROI

Stage five of the LEAN social impact approach is LEARN. Heidi explains how this is when your organisation makes improvements, based on data, to maximise your impact. Heidi uses another real-life example, this time a community hub. Segmenting and being more specific about their "wellbeing" outcomes improved their impact and gave them more detailed evidence, more precise data and a more powerful story. This episode also covers SROI – social return on investment. People either love or hate SRO...