RWL047 Ben How Olark's CEO Ben Congleton Champions Human-Centric Technology in the Age of AI

Ever wondered how a company can maintain genuine human interaction in the age of AI? Join us as we explore this question with Ben Congleton, the founder and CEO of Olark. Discover the origins of Olark's groundbreaking live chat software, and learn why Ben believes that real human touch in customer service is irreplaceable despite the rise of automation. From the unexpected journey of transitioning to a fully remote company to the tangible benefits of remote work, this episode promises valuabl...