RWL176: Harnessing Human Connection in Digital Customer Service with Olark's Ben Congleton

From the archives: On today's episode I'm revisiting an interview recorded during the remote work life summit (2019) in which I share the secrets of blending human touch with technology in customer service with Ben Congleton, CEO and founder of Olark. Our conversation peels back the layers of how Olark revolutionized live chat communications, marrying real-time interaction with the convenience of digital platforms. Learn how they've upheld the human-centric philosophy since 2009, ensu...