1435 Live Chat For Business Passes $5m in ARR, 31,000 Customers, Bootstrapped

Tim Valishev is the CEO of JivoChat (https://www.jivochat.com/) 🕒 Time Stamped Show Notes: 00:00 – Nathan's introduction to today's show 0:30 – How they help customers better convert using chatbots 1:00 – Why they are north of $5M in ARR right now 2:55 – How their growth has accelerated in emerging markets 2:00 – Why they have grown to serve 230k websites worldwide 2:30 – How the average customer pays JivoChat around $13 per month 3:00 – Why they are different from Drift and Intercom 4:00 – How they have incorporated the calling-in feature 5:20 – Why they launched the company in January 2012 6:50 – How he landed his first 10 customers through existing relationships 8:10 – Why they are exhibiting 45% logo churn annually 9:45 – How they've scaled to 32k paying customers 10:15 – Why they are landing 20k new sign-ups per month 11:15 – How JivoChat is growing via word of mouth 14:00 – Why they spent $300k to break into the Brazilian market 16:00 – How their team of 120 is remotely distributed 16:45 – Why he wants to remain bootstrapped 17:40 – The Famous Five