#146: Building a Customer-Centric Organization with Ilenia Vidili
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX - Een podcast door The Agile Brand
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Today we’re going to talk about building a customer-centric organization, and how to balance profits, technology, and culture while doing so. To help me discuss this topic, I’d like to welcome Ileniah Vidili, Customer Experience Advisory and Author of the book, Journey to Centricity. Learn more about your ad choices. Visit megaphone.fm/adchoices
