Managing tricky performance review conversations

We continue our focus on getting ready for annual performance reviews during our Coaching Café this week. Over the past couple of weeks, we’ve looked at key tips and a framework to set those conversations up for success. This week we turn our attention to the trickier performance conversations. We were recently asked by a frustrated manager: What do you do about the people who think they are meeting expectations, but they aren’t? Or they don’t have goals? Don’t really care? Aren’t...