What makes a great coach? RESILIENCE - more than just bouncing back

So many managers tell us that they want their team members to demonstrate ‘more resilience’. Sometimes it’s said with frustration, in a kind of ‘wish they would just get on with it’ manner. But we know that resilience means more than this and more than just bouncing back. Darren Cahill, former ATP World No. 22 tennis player, tour coach and legendary television commentator said, ‘I think anyone can coach in any sport or business when things are going well; that’s the easy part.&n...