Unpacking The Technology Behind User-Centric Conversational Design

Susan Hura is a renowned speech technology expert and user experience designer with more than 35 years of experience in the linguistics field. She also happens to be the Director of Conversational Design Services at Interactions. This week, Susan joins us on The ConversAItion to walk us through the evolution of speech technology, from phone trees to virtual assistants, the importance of user testing and why every conversation should be considered a contract. You can find Susan on Twitter @speechusability.