203 Myth Busting: Customer Service Secrets

Katie Bossie is the Senior Business Manager, Health & Fitness for Listen 360. She  joined the Listen360 team in 2015 and oversees business development and service delivery of Listen360's member feedback and reviews management system for all health and fitness clients. Having worked with clubs and studios of all types and sizes, Katie is keenly suited to share insights and best practices on what drives member loyalty in the health and fitness industry.