Telus Takes First Step Toward AI/ML with IT Automation

In the telecommunications industry, the level of manual labor involved in maintaining large and complex applications at scale on a traditional software architecture has become untenable. In an effort to avoid costly service outages, system administrators are frequently up all night monitoring dashboards for spikes in activity that may signal trouble, said Sana Tariq, a senior architect of Exchange-to-Exchange (E2E) service orchestration at Canadian telecommunications service provider Telus. “I don’t think that should exist anymore, the staying up all night,” Tariq said in a livestream and podcast with The New Stack at Open Source Summit held in Vancouver, B.C. this past August. “We need to advance to the point where we trust the algorithms to act on our behalf.”