How a Digitally-Informed Approach to Security Can Revolutionize the Patron Experience

Oftentimes when concert or sports venues ramp up their security measures, the guest experience is downgraded with longer lines and more processes and rules. This doesn’t have to be the case. A customer-backed model, keeping in mind what’s important to the patron and what information the GSOC needs to know, can transform the patron experience from the moment tickets are purchased online.