Episode 13: Customer Service Is Key To Your Practice's Success

Doctors are sometimes so focused on delivering their medical expertise as a commodity that they seem to forget the customer service component of providing care. Have you ever thought about whether patients are clients or customers? In this episode, I am going to tell you the very personal story of my recent visit to the ER with acute onset complete heart block. My (surgeon) husband and I will tell you that being a patient and family member gives you a totally different perspecti...