S1E3: The future of banking requires true digitalisation: BT Future of Finance (Ep 3)

Synopsis: The Business Times Future of Finance showcases content from leading industry players in the financial services sector about the transformational journey of finance into the digital era. What does true digitalisation look like? In order to become a digital bank of the future, one needs to understand the customer of today and the future. For more insights, we speak to Serene Koh, head of group digital business and digital transformation, global consumer financial services, OCBC Bank. This episode of Future of Finance podcast is presented by OCBC Bank. Highlights: 01:07 What true digitalisation looks like and requires 02:23 What else is involved, besides technology 06:37 Challenges building hyper personalised digital experiences 09:33 The concerns of data privacy and security addressed 10:35 The necessities vs the nice-to-haves 12:18 Future trends to keep an eye on More about: OCBC Bank https://www.ocbc.com/group/gateway.page OCBC Financial Wellness Index https://www.ocbc.com/group/financial-wellness-index/understand-the-index.html OCBC Financial OneView https://www.ocbc.com/personal-banking/digital-banking/financialoneview Produced by: Howie Lim ([email protected]), Claressa Monteiro & Lee Kim Siang Edited by: Howie Lim & Claressa Monteiro --- Follow Future of Finance podcasts: Channel: https://bt.sg/pcOM Apple Podcasts: https://bt.sg/pcAP Spotify: https://bt.sg/pcSP Google Podcasts: http://bt.sg/pcGO Website: https://www.bt.sg/podcasts Feedback to: [email protected] Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice.  --- Discover more BT podcast series: BT Money Hacks: http://bt.sg/btmoneyhacks BT Mark To Market: http://bt.sg/btmark2mkt PropertyBT: http://bt.sg/btpropertybt WealthBT: http://bt.sg/btwealthbt BT Market Focus: http://bt.sg/btmktfocus #BTPodcastSee omnystudio.com/listener for privacy information.