S1E5: Delivering on customer demands: BT Future of Finance (Ep 5)

Synopsis: The Business Times Future of Finance showcases content from leading industry players in the financial services sector about the transformational journey of finance into the digital era. For more insights, we speak to Brendan Carney, CEO, Citibank Singapore. This episode of Future of Finance podcast is presented by Citibank Singapore. Highlights: 01:09 Banking sector’s digital transformation 03:20 Sweet spot between speed and personalisation 07:17 Factors affecting digital transformation 10:49 Ensuring growth readiness 13:14 The seamless customer experience 15:09 The future of wealth management More about: Citigold https://www.citibank.com.sg/wealth-management/citigold/ Wealth Management https://www1.citibank.com.sg/wealth-management/citi-plus Personal Banking https://www1.citibank.com.sg/personal-banking/online-services/mobile-banking/citi-mobile-app Produced by: Howie Lim ([email protected]), Claressa Monteiro & Lee Kim Siang Edited by: Howie Lim & Claressa Monteiro --- Follow Future of Finance podcasts: Channel: bt.sg/btbrpod Apple Podcasts: bt.sg/bpap Spotify: bt.sg/bpsp Google Podcasts: bt.sg/bpgo Website: bt.sg/brpod Feedback to: [email protected] Do note: This podcast is meant to provide general information only. SPH Media accepts no liability for loss arising from any reliance on the podcast or use of third party’s products and services. Please consult professional advisors for independent advice.  --- Discover more BT podcast series: BT Money Hacks: http://bt.sg/btmoneyhacks BT Mark To Market: http://bt.sg/btmark2mkt PropertyBT: http://bt.sg/btpropertybt WealthBT: http://bt.sg/btwealthbt BT Market Focus: http://bt.sg/btmktfocus BT Podcasts: http://bt.sg/podcasts #BTPodcastSee omnystudio.com/listener for privacy information.