Episode #38 - Dealing with The Negative Online Review

On this episode of the podcast Julie reads some online reviews and shares insights on why we allow them to affect us negatively.  Dr. Cappel shares tools to help us manage our minds around these and  how to respond in a professional and respectful way.  People who are hurting often hide behind the anonymity of the online review, and we need to embrace this concept in order to see each review as a reflection of the reviewer, not of us.