Episode #41 - Client Expectations

On this episode of the podcast Julie discusses the problems that we face when client expectations do not align with the reality of a busy veterinary hospital.  We want to give excellent service to our clients, but all too often they have an unrealistic view of our capacity to please them during the course of a typical veterinary day.  Our ability to have some balance between life and work depends on our capacity to serve clients without sacrificing ourselves.  Julie gives some examples of clients that she has dealt with and how to set some boundaries to protect yourself when clients over expect.