Schadenfreude and Sympathy: Can Brands Win When Consumers Fight?
Today in Digital Marketing - Een podcast door Tod Maffin
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Tod interviews the author of the research paper “Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery” Our Sponsors: * Check out Kinsta: https://kinsta.com Privacy & Opt-Out: https://redcircle.com/privacy
