How Disruption Happens in Retail and Its Ripple Effects on Ecommerce

Lindon Gao, founder and CEO of Caper, discusses how smart carts and A.I. will disrupt all types of retail shopping, and begin to mirror the more personalized and efficient experience that many have grown accustomed to from their digital shopping experience. Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Learn more at salesforce.com/commerce