Taking the Stress out of Money Conversations

Talking about treatment costs with pet owners can be uncomfortable. For many clients, there is a growing gap in the ability to afford veterinary care, which threatens the sustainability of veterinary practices and exacerbates moral distress for veterinary care teams that are unable to provide pets with needed care. This can result in pets going without care, being surrendered or being euthanized. In this episode of the VetFolio Voice podcast, learn how Open Door Veterinary Collective developed and tested a financial triage process that veterinary teams can use to identify clients’ financial needs so they can be matched with a pay-over-time option that helps them afford and accept recommended diagnostic and treatment plans.