41 - How to Set Your Team Up for Success - Emily Garza

In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of ValueCS with Emily.We start the episode by exploring how Emily's background in Sales and sales enablement is a great stepping stone for the Customer Success industry. In this episode, you'll hear about the following: Brag sheet - what is it and why you should have one!Creating Customer Success teams - where to start from and how to set the team up for success?Coaching - how to get ...