122 Afleveringen

  1. Jeff Sheehan, CX Advisor, on changes he sees for Customer Experience in 2021

    Gepubliceerd: 1-4-2021

  2. Marc Havercroft, Global Chief Customer Officer, SAP SuccessFactors, talks Human Experience Management and Tech’s role

    Gepubliceerd: 24-3-2021

  3. Antonia Hock, Global Head – The Ritz-Carlton Leadership Center talks service experience, service recovery experience, and connecting EX to CX

    Gepubliceerd: 17-3-2021

  4. Shep Hyken on Moments of Truth, “Truth Gap” and why employee engagement matters

    Gepubliceerd: 10-3-2021

  5. Jill Raff, Founder of Jill Raff Group, talks connecting EX to CX

    Gepubliceerd: 3-3-2021

  6. Bill Schimikowski, US CX Lead for Biogen, talks about switching industries, CX maturity, influencing culture and CX Tech

    Gepubliceerd: 24-2-2021

  7. Anne Witherspoon, CCXO at Texas Capital Bank, talks female leadership, driving cultural change and what it takes to be a CCXO

    Gepubliceerd: 17-2-2021

  8. Gary Magenta, SVP Root Inc., talks about his new book, Blowing Up the Box: Disrupting the Customer Experience

    Gepubliceerd: 10-2-2021

  9. Leahanne Hobson Founder of Alinea Partners talks B2B Secret Shopper & More!

    Gepubliceerd: 3-2-2021

  10. The CX Allstars new training platform to help you navigate the EX to CX journey

    Gepubliceerd: 27-1-2021

  11. Sandra Thompson Co-Founder of RISE Emotional Intelligence gives practical advice to improve your leadership

    Gepubliceerd: 20-1-2021

  12. Tabitha Dunn, Chief Customer Officer at Ericsson, talks evolution of CX, strategy, change, and customer-led culture

    Gepubliceerd: 13-1-2021

  13. Melanie Colling talks about the power and importance of collaboration and how to build your brand

    Gepubliceerd: 31-12-2020

  14. Ann Cosfol and Betsy Westhafer run their own consulting practices and we focus on CX/EX in B2B

    Gepubliceerd: 23-12-2020

  15. Luke Williams talks CX strategy, surveys, C-Suite, CX Tech Stack and so much more

    Gepubliceerd: 16-12-2020

  16. Stephanie Reeves Millner on listening better to customers, empathy at work & female leadership

    Gepubliceerd: 9-12-2020

  17. Mary Poppen CCO, Glint at LinkedIn connects CX to EX

    Gepubliceerd: 2-12-2020

  18. Mike Soldan CXO @ Shmoop brings together Engineering, Product & Content

    Gepubliceerd: 25-11-2020

  19. Gil Cohen is Maniacal about Employee Experience

    Gepubliceerd: 18-11-2020

  20. Ryanne Laredo, CCO at Amobee, talks: CX, EX, & Female Leadership

    Gepubliceerd: 11-11-2020

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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com

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