Crack the Customer Code
Een podcast door Adam and Jeannie - Dinsdagen
509 Afleveringen
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483: Donna Cutting, Employees First!
Gepubliceerd: 29-3-2022 -
482: Focus on Government CX
Gepubliceerd: 22-3-2022 -
481: Annette Franz, Built to Win
Gepubliceerd: 15-3-2022 -
480: Innovate or Fail
Gepubliceerd: 8-3-2022 -
479: Fred Reichheld, Winning on Purpose
Gepubliceerd: 1-3-2022 -
478: The CX of Right to Repair
Gepubliceerd: 22-2-2022 -
477: Michael Bartlett, The Dark Side of CX
Gepubliceerd: 15-2-2022 -
476: Is CX Dead in Banking?
Gepubliceerd: 8-2-2022 -
475: Brad Cleveland, Leading the Customer Experience
Gepubliceerd: 1-2-2022 -
474: Season Intro
Gepubliceerd: 31-1-2022 -
473: Bourbon Summit, Season Finale
Gepubliceerd: 2-11-2021 -
472: Marlanges Simar, Prime Therapeutics
Gepubliceerd: 26-10-2021 -
471: When the Frontline is the Last to Know
Gepubliceerd: 19-10-2021 -
470: Dan Gingiss, The Experience Maker
Gepubliceerd: 12-10-2021 -
469: Frictionless vs. Memorable CX
Gepubliceerd: 5-10-2021 -
468: Greg Lisiewski
Gepubliceerd: 28-9-2021 -
467: How Location and Design Impact CX
Gepubliceerd: 22-9-2021 -
Bonus Episode: Noa Danon
Gepubliceerd: 20-9-2021 -
466: David Horsager
Gepubliceerd: 14-9-2021 -
465: Customer Effort 2.0
Gepubliceerd: 7-9-2021
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
