509 Afleveringen

  1. 444: Season Intro

    Gepubliceerd: 1-2-2021

  2. 443: Bourbon Summit

    Gepubliceerd: 27-10-2020

  3. 442: Terrible Customer Communication

    Gepubliceerd: 20-10-2020

  4. 441: James Dodkins, Rockstar CX

    Gepubliceerd: 13-10-2020

  5. 440: When Employees Want to Keep Working at Home

    Gepubliceerd: 6-10-2020

  6. 439: Clare Muscutt, Empowering Women in CX

    Gepubliceerd: 29-9-2020

  7. 438: Stay Focused

    Gepubliceerd: 22-9-2020

  8. 437: John Garrett, What's Your And?

    Gepubliceerd: 15-9-2020

  9. 436: Supporting Your Retail Employees in an Angry World

    Gepubliceerd: 8-9-2020

  10. 435: Eric Prugh, Self Service Customer Experience

    Gepubliceerd: 1-9-2020

  11. 434: CX in Stay-At-Home Scenarios (AR/AI)

    Gepubliceerd: 25-8-2020

  12. 433: Neal Schaffer, The Age of Influence

    Gepubliceerd: 18-8-2020

  13. 432: Cross-functional Leadership for CX Success

    Gepubliceerd: 11-8-2020

  14. 431: Alain Hunkins, Cracking the Leadership Code

    Gepubliceerd: 4-8-2020

  15. 430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?

    Gepubliceerd: 28-7-2020

  16. 429: Stephanie Thum, Inclusive CX

    Gepubliceerd: 21-7-2020

  17. 428: Are COVID Surcharges Good or Bad CX?

    Gepubliceerd: 14-7-2020

  18. 427: Michel Falcon, Post-Pandemic Restaurant Experience

    Gepubliceerd: 7-7-2020

  19. 426: The New Normal for B2B

    Gepubliceerd: 30-6-2020

  20. 425: Donna Cutting, Rolling Out the Red Carpet for Customers

    Gepubliceerd: 23-6-2020

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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