547 Afleveringen

  1. Tell People What They are Thinking Before They Ask

    Gepubliceerd: 26-11-2019
  2. Can You Enforce Rules and Still Give a Great Experience

    Gepubliceerd: 19-11-2019
  3. Create a Culture of Customer Service

    Gepubliceerd: 12-11-2019
  4. How to Handle a Team Member Resignation

    Gepubliceerd: 5-11-2019
  5. Own Your Attitude

    Gepubliceerd: 29-10-2019
  6. Time Management Impacts Your Reputation

    Gepubliceerd: 22-10-2019
  7. What if You are Too Busy for New Customers?

    Gepubliceerd: 15-10-2019
  8. Is it Better to Get an Education or a Promotion?

    Gepubliceerd: 8-10-2019
  9. Get in the Right Environment to Get Work Done

    Gepubliceerd: 1-10-2019
  10. Do You Need Brand Name Experience on Your Resume?

    Gepubliceerd: 24-9-2019
  11. Product Knowledge Leads to Better Customer Service

    Gepubliceerd: 17-9-2019
  12. The Customer is Not Always Right But They are Still a Customer

    Gepubliceerd: 10-9-2019
  13. Why Every Business Should Have Appearance Guidelines

    Gepubliceerd: 3-9-2019
  14. Handling Difficult Situations With Employees

    Gepubliceerd: 27-8-2019
  15. Use the Phone to Build Your Reputation

    Gepubliceerd: 20-8-2019
  16. Take Time to Celebrate Milestones

    Gepubliceerd: 13-8-2019
  17. It's Your Responsibility to Develop People

    Gepubliceerd: 6-8-2019
  18. Get Your Message Out

    Gepubliceerd: 30-7-2019
  19. The Conversation You Should Have With Every Employee

    Gepubliceerd: 23-7-2019
  20. Exploring Offsite Team Building Exercises

    Gepubliceerd: 16-7-2019

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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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