THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership
Een podcast door Gregorio Uglioni - Maandagen
241 Afleveringen
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The Big Miss – How Businesses overlook the value of emotions with Zhecho Dobrev
Gepubliceerd: 7-11-2022 -
The intersection between CX and EX with Bill Staikos
Gepubliceerd: 31-10-2022 -
Social Selling with Tim Hughes
Gepubliceerd: 24-10-2022 -
OKR: Objectives and Key Results with Carsten Ley
Gepubliceerd: 17-10-2022 -
Be Your Team's Hero with Adam Toporek
Gepubliceerd: 10-10-2022 -
Journey to Centricity with Ilenia Vidili
Gepubliceerd: 3-10-2022 -
Diversity and Inclusion in Customer Experience with Rebecca Brown
Gepubliceerd: 26-9-2022 -
The CX Centric Maturity Assessment with Jonathan Daniels
Gepubliceerd: 19-9-2022 -
5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo
Gepubliceerd: 12-9-2022 -
Continuous Education in Customer Experience with Ricky Harris
Gepubliceerd: 5-9-2022 -
The Magic of Disney World with Dennis Snow
Gepubliceerd: 29-8-2022 -
Operational Excellence with Marianne Rutz
Gepubliceerd: 22-8-2022 -
Built to Win with Annette Franz
Gepubliceerd: 15-8-2022 -
Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana
Gepubliceerd: 8-8-2022 -
The Phygital Consumer with Bruno Guimarães
Gepubliceerd: 1-8-2022 -
Value for Customers with Maxie Schmidt
Gepubliceerd: 25-7-2022 -
Holistic Experiences with Miles C. Thomas
Gepubliceerd: 18-7-2022 -
Who is the CX Goalkeeper? with Dennis Wakabayashi
Gepubliceerd: 11-7-2022 -
Emotional Intelligence with Sandra Thompson
Gepubliceerd: 4-7-2022 -
What changed and what did not change in CX with Rick Denton
Gepubliceerd: 27-6-2022
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose
