Ipsos' Customer Perspective

79 Afleveringen

1. Season 5: Episode 9 – Hear from Kate McLaren, General Manager - Customer Quality at Kia Motors UK , and Jo Causon, CEO of The Institute of Customer Service

   Gepubliceerd: 10-11-2022
2. Season 5: Episode 8 – Hear from Attila Szabo, Managing Director, Ford of Poland

   Gepubliceerd: 7-10-2022
3. Season 5: Episode 7 – Hear from Yvette Steyn, Consumer Insights & Analytics lead at Distell

   Gepubliceerd: 8-9-2022
4. Season 5: Episode 6 – The Customer and Citizen Perspective

   Gepubliceerd: 18-8-2022
5. Season 5: Episode 5 – Hear from Jasper Lam, CX leader at TD Bank in Canada

   Gepubliceerd: 27-7-2022
6. Season 5: Episode 4 – Men’s Beauty: Evolving Attitudes and Fresh Insights

   Gepubliceerd: 23-6-2022
7. Season 5: Episode 3 – Driving Compliance At The Frontline

   Gepubliceerd: 19-5-2022
8. Season 5: Episode 2 – Hear from Helen Campbell-Watt, Head of Wealth Client Insight & Experience at Coutts

   Gepubliceerd: 24-2-2022
9. Season 5: Episode 1 – Hear from Aimie Chapple, CEO of Capita Experience

   Gepubliceerd: 13-1-2022
10. Season 4: Episode 7 – Hear from Mark Billingham, Group Customer Operations & CX Director for The Very Group:

    Gepubliceerd: 22-12-2021
11. Season 4: Episode 5 – Beyond omnichannel retail to convergent commerce

    Gepubliceerd: 10-11-2021
12. Season 4: Episode 4 – The role of UX in driving brilliant CX

    Gepubliceerd: 3-11-2021
13. Season 4: Episode 3 – Hear from Dominik Brinkmann, Head of Dealer Network Development & Customer Experience, for India & Asia-Pacific, at Stellantis

    Gepubliceerd: 20-10-2021
14. Season 4: Episode 2 – Bridging the Brand Experience Gap

    Gepubliceerd: 6-10-2021
15. Season 4: Episode 1 – Hear from Kuwait-based Al Mulla Group, Managing Director, Hormuzda Davar

    Gepubliceerd: 22-9-2021
16. Season 3: Episode 17 – Renewed competitive challenge for grocers as consumers return to old habits.

    Gepubliceerd: 19-8-2021
17. Season 3: Episode 16 – Hear from Kia’s Customer Experience Manager, David Hart: CX that inspires.

    Gepubliceerd: 4-8-2021
18. Season 3: Episode 15 – EX:CX, a view from South Africa

    Gepubliceerd: 14-7-2021
19. Season 3: Episode 14 – Hear from Vietnam CX industry leader

    Gepubliceerd: 30-6-2021
20. Season 3: Episode 13 – The Key To Your CX Success: Finding the right customer experience KPI for your business.

    Gepubliceerd: 17-6-2021